Accessing government services online is getting easier in more districts, as digital service centres expand their coverage of certificates, licences, and grievance redress systems.

What’s newly online

Officials say birth and income certificates, trade licences, and utility complaints can now be filed and tracked digitally in additional districts, cutting visits to government offices.

The last-mile challenge

Common service centre operators remain the bridge for citizens without smartphones or digital literacy. Training programmes for operators now include assisted grievance filing.

Measuring success

Administrators track turnaround times and resolution rates on dashboards. Districts with the fastest disposal, they say, will be showcased as models for others.